Post and packaging
Delivery charges are a flat rate per order, and orders are usually delivered within 2-5 working days. A single order can only be delivered to one address. If you require to send orders to multiple addresses you will need to place a separate order for each address.
Returns and Refunds
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original (unopened and unused) condition for a full refund within 14 working days from delivery provided that you tell us within 2 working days after the day on which you received the products that you intend to return the item.
If you require a refund we will refund the price paid by you for the goods (inclusive of the initial delivery charge) within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original (unopened and unused) condition within 14 working days of delivery.
Refunds will only be made against the original credit/debit card used.
Within the order packaging, you will find a dispatch note with details of your order. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
Your statutory rights remain unaffected.